The Receptionist:

Our new gateway approach helps clients to be quickly assessed and their issues progressed to the most appropriate next stage. That might be self-help information or an appointment with a specialist adviser. Gateway interviews can be carried out face-to-face or by telephone. The Receptionist has a key role in this approach.

The receptionist works closely with the Session Superviser to:

• greet clients and other visitors
• ensure clients know what is happening and how long they have to wait
• explain the services available
• point out and hand out leaflets, lists and self-help materials
• inform advisers that there are clients waiting
• monitor client numbers and waiting times
• maintain the reception area
• enter information into computer systems
• answer the telephone
• telephone clients to remind them of appointments

Specific qualifications and experience are not required to take on the reception role, but you need to be friendly and approachable and have:

• a good manner when talking to people
• basic computing skills
• an understanding of, and commitment to, confidentiality

Confidentiality within the reception area, as elsewhere, is essential. Client matters are not discussed in the waiting room and it is not the receptionist’s role to assist clients with their enquiries.

Please note that we are not taking any more volunteer receptionist applications for the time being