The Receptionist:

The receptionist works with the Session Superviser/Duty Manager to:

• Welcome clients to the bureau
• Inform clients of waiting times
• Inform advisers that there are clients waiting

This role also includes: keeping the waiting room tidy; and answering the telephone.

Confidentiality within the reception area, as elsewhere, is essential. Client matters are not discussed in the waiting room and it is not the receptionist’s role to assist clients with their enquiries.