Volunteer administrative/support workers

There are a number of roles carried out by the Administrative/Support Workers in the bureau. The hours that volunteers can offer to help vary, from some able to give 2 hours of their time on a regular basis, to others who regularly provide more than 10 hours.

All volunteers are offered training and induction for their role and adhere to the Citizens Advice confidentiality policy.

The administrative support role includes:

• Preparing documents from handwritten notes on a computer using Word
• Assisting the Manager with Petty Cash, using Excel spreadsheet
• Processing Advisers’ expenses claim forms
• Stock control and ordering of general stationery and other supplies for the office
• Filing and other clerical tasks, as and when required.

The support worker role includes:

• Ensuring stocks of standard forms are available for advisers
• Shredding of confidential documents
• Assisting session supervisors with reception of clients
• Working with the Local Information System Coordinator, checking and updating the system
• Checking and ordering information leaflets and reference books.