Visit us
You are very welcome to visit us and meet with one of our advisers.
Our services are free and confidential.
You are welcome to bring children, family members or friends with you too.
Try to bring as much relevant paperwork with you as you can, for example:
- employment contract;
- sales invoice; or
- letters you have sent or received.
That often helps us to help you, and might avoid the need for a follow-up visit.
Opening times
From Monday 3 September 2007 the bureau will be open for an extra hour each week, as follows:
Day | Opening times |
|---|---|
Monday | 10.00am to 2.30pm |
Tuesday | 10.00am to 2.30pm |
Wednesday | 10.00am to 12.30pm |
Thursday | 10.00am to 2.30pm |
Friday | 10.00am to 2.30pm |
Our address
Our address is: The Old Town Hall, The Parade, Epsom KT18 5AG.
Location
We are next door to the Epsom & Ewell Borough Council Town Hall.
Directions and information about access by bus, rail and car (including local car parks).
You can also see a street map of the local area here.
Our office is in the ground floor of this building...
Accessibility
Our office is on the ground floor and has easy wheelchair access.
We have a induction loop hearing system. Please let us know when you arrive if you think you might need it.
We can provide help in other languages. For example, Cantonese, Gujarati, Hindi, Italian, Mandarin, and Punjabi.
What you can expect when you visit us
We have a waiting room that we share with Age Concern and Victim Support. You will see a sign asking you to press the CAB buzzer on the facing wall. This tells us that you are waiting to see an adviser.
Clients are seen on a first come, first serve basis.
If it is your first visit we will ask you to fill out a 'green form' with basic information about yourself. We will also ask you to sign at the bottom to agree to us keeping a record of your visit. You are not obliged to complete all the questions and if you wish to remain anonymous we can still advise you.
If you have been to the bureau before, please tell us so the adviser can access your case records.
When an adviser is free, they will come to meet you in the waiting room. The adviser will take you to a private interview room to discuss your enquiry. The adviser may refer to our Citizens Advice information system to get up-to-date guidance on legislation etc. They will help you to prioritise problems, find answers and - if appropriate - work out a course of action.
Depending on your situation you might have to make a return visit. For example, you might need to bring some additional paperwork, or discuss progress with agreed actions. In this case it may be possible to make an appointment.
If the adviser needs to contact a third party on your behalf, we will ask you to sign an authorisation form giving your consent.