Gateway Assessor

Our new gateway approach helps clients to be quickly assessed and their issues progressed to the most appropriate next stage.That might be self-help information or an appointment with a specialist adviser. Gateway interviews can be carried out face-to-face or by telephone.

As a Gateway Assessor you will:

• greet clients and explain the gateway assessment process
• explore the client's problem(s) and situation
• assess the risk and urgency of the client's issues and their ability to deal with the problem themselves
• identify the next step that needs to be taken
• summarise the content of the interview for the client and explain what happens next
• ensure clients know they can return if necessary
• update the database, completing the gateway assessment screens

Specific qualifications or experience are not required to train to be a Gateway Assessor.

You need to:

• be good at listening
• have a good manner when talking to people
• have basic computing skills
• be open minded and non-judgemental
• enjoy helping people

Interested in volunteering for this role ? Contact us