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Review of the Year 2010-11: Chairman’s Report
This was a
year of great progress, and also a time of considerable change in the bureau.
Our Bureau Manager Nigel Dear retired in April 2010 after
just 18 months in post. Nigel did a terrific job in his short time with us and
we are very grateful to him for his strategic thinking, hard work, good humour
and enthusiasm. We were fortunate in being able to recruit a very able
successor in Tom Sheriff.
In this Review
you can read about our successful introduction of the Gateway triage system which has dramatically reduced waiting times
and improved customer service following the introduction of an appointment
system; about our participation in the East Surrey Adviceline project which will eventually be part of a national
telephone advice service; our launch of
an Evening Drop-In service; our
participation in Citizens Advice Surrey;
the launch of Outreach services for
Debt Advice; the work we have done in Campaigning
for Change; and various initiatives in Governance. All of this against a backdrop of increasing
need for our services and great difficulty in finding new sources of funding.
We are already
working on plans for the next phase of our strategic development. It is a most
exciting time.
I would like to thank all of our
volunteers - the Friends, Trustees, advisers, and support staff, without whom the service simply would not
exist. I would also like to express my immense gratitude to those
solicitors who gave pro-bono advice to our clients during the year - Aurora
Bailey and Howell-Jones - and to those who have given pro-bono tax and
financial advice to our clients - Ian Rankin of Ian Rankin Associates and
Margaret Clarke.
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Impact
of the CAB in Epsom & Ewell in 2010-11 |
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