Epsom and Ewell Citizens Advice Bureau

 

Review of the Year 2010-11:  How we help our clients: Our Casework

 

  • Client declared mentally incapable helped with securing write-offs of thousands of pounds of priority and non-priority debts

 

  • Client with severe depression with psychotic traits helped with review of homelessness application; secured permanent social housing

 

  • Client with debilitating life threatening illness helped with successful  ESA (Employment and Support Allowance) and DLA (Disability Living Allowance) appeals

 

  • Single mother on Income Support assisted to secure an indefinite award of DLA and obtain secure social housing for her and her children

 

  • Represented client at possession hearing at County Court to secure eviction warrant after breach of conditions of suspended possession order; warrant suspended

 

  • Client sectioned under Mental Health Act, single mother with 3 children; obtained several thousands through a Community Care grant to buy equipment in order to run a business from home.

 

  • Client who was in mortgage arrears with other priority and non-priority debts had been given a court hearing for possession of her property; agreement made with the mortgagee to allowed her to remain in home; situation stabilised with all the other creditors.

 

  • Client with severe council tax arrears with the debt transferred to the bailiffs for collection; negotiated offer accepted.

 

  • Client pursued by debt collectors and threatened with court action for outstanding gas debt which he contested; contacted gas supplier who accepted that they made a mistake, and that the outstanding balance was now nil.

 

  • Client presented with a Statutory Demand for bankruptcy by a non priority creditor; set up a debt management plan to enable client to make regular payments to other creditors, avoiding bankruptcy.

 

  • Disabled client who had suffered domestic violence and faced eviction; helped her claim benefits to which she was entitled including mortgage support; negotiated repayment schedule with lender.

 

  • Client dismissed after a period of sickness; employer refused notice, sick and holiday pay and would not discuss matter; helped with employment tribunal claim; employer settled in full prior to hearing

 

  • Client found fit for work and refused ESA despite severe depression ; ESA awarded after Tribunal following bureau seeking medical evidence and representing client.

 

  • Client owing Council Tax after losing job; helped client negotiate repayment schedule with Council avoiding bailiffs being sent in.  Go to next page

 

 

 

Cover Page and Contents

 

Chairman’s report

Download the Review

Impact of the CAB in Epsom & Ewell in 2010-11

Our main activities

How we help our clients: our casework

Our main achievements in 2010-11

Download our full Annual Report

Our campaigning

Funders and Fundraising

Financials and aims for the future

Main Website