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Review of the
Year 2010-11: Main Activities in 2010-11
General Advice: the principal
activity of Epsom & Ewell Citizens Advice Bureau is the provision of free,
confidential, independent and impartial advice and information for members of the public.
Advisory services are provided through face-to-face consultations, and by
telephone. We refer to this as our core service.
Mental Health: a specialist unit
provides an accessible advice service for clients
suffering severe and enduring mental illness who are unable to access the
bureau through our core service.
Debt Advice: another specialist team
provides debt advice, both to individuals and to community groups. The work of
this team mainly involves advising clients who have
already got into financial difficulties but our debt advisers also give talks
and presentations designed to prevent people getting into serious debt.
County Court
Desk: the bureau operated a County Court advice desk for persons
threatened with homelessness attending possession hearings before the Epsom
County Court. This advice desk was
managed by the bureau and staffed by volunteers. (In July 2011 Epsom County
Court closed and cases involving Epsom residents have moved to Reigate County
Court, where our advice desk service continues to operate in conjunction with
Online Advice: our external website http://www.epsomewellcab.org.uk/ provides information and links to online
advice. It also provides an online
volunteering facility.
Social
Policy and Campaigning: as well as providing an advice
service to the public, an important aspect of our work concerns the
identification of the many incidents of injustice and unfair practices that
come to our attention. We identify and record specific issues, take up local
issues with relevant agencies and companies; keep in close contact with our
Member of Parliament; network with other Citizens Advice Bureaux to address
wider issues; and work with Citizens Advice at a national level to influence
government, agencies and businesses.
We primarily aim to benefit those who live and work in the borough
of
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Impact
of the CAB in Epsom & Ewell in 2010-11 |
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